Repair Request

In order to request a repair, simply follow these 3 easy steps:
1 . Follow this link, and prepay for repair (if the product is out of warranty)
2 . Fill out and print the Service Request Form.
3. Ship your product with the Service Request Form to:

Replacement parts ordering
AC Adapters, plates, etc.
Known issue with Switronix EL-L96 batteries

Frequently Asked Questions

This is not the usual Yada Yada!

We offer a 2 years warranty on all products that we make for  good reason - our products are  "overdesigned"  for extra reliability and are made in the USA so we have complete control over assembly and testing before they are shipped to the customer.  When we do get an occasional call with a question or a problem, we know the answer and we do not read from a script.
Therefore, when you are experiencing a problem please help us by giving us factual information in an organized manner - it will help us to get to the bottom of it sooner rather than later with fewer email messages going back and forth.
This check list helps in narrowing down an issue with a battery charger:
1. What model of the product are you using, what kind of a battery, for which camera is it used for?
2. Do you use the AC adapter that came with our product (it has a label on it), or are you using a different AC adapter which  looks similar but does not have  the same voltage and wattage rating?
3. Do you experience a problem with all battery positions or only one?
4. Did you try a different brand/make of the battery?
5. Did you fully insert a battery into the plate?

Insering the batteries
The batteries need to be fully inserted into the plates.
Correct Incorrect

Thank you for your understanding, we are looking forward to supporting  you!

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We can adapt your battery charger for your new camera

1. Follow thelinkto select model and prepay for plates replacement.

Note: Sony EX1/EX3 batteries are 14.4V, for this reason, none of our 7.2V chargers can be retrofitted to charge Sony BP-U60/U30 batteries.

2. Send your battery charger in for plates replacement.